Ray Catena Auto Group

Vin# ZAM57RTA3F115****

I purchased a .2015 certified preowned Maserati ghibli in 11/2018. I was not informed that Ray Catena sold the business.

My car was due for service 11/20 which Id scheduled the annual service with Maserati of Central NJ. The service technician noticed upon check up that the brakes was not properly installed. The clips was missing from the caliper which caused the brakes to be worn out. Please note from purchase date 11/18 , I put under 2k miles on the vehicle.

The service technician advised the left front brake pad - right side was not properly attached to the caliper . It needed to be replace . I do not feel this negligence should be paid by me . Ray Catena should reimburse me for this error since the vehicle was purchased from Ray Catena.

Please call me 732,299 **** to discuss further . Please note Ive been a Ray Catena customer for many years Thank you , Amanda

These guys are crooks. Bill me for work that is not even done.

Can't diagnose problems correctly. Get the wrong VIN on my car and insist that I am someone else. Charged me $2200 to fix an alignment issue that did not exist. The car came back with the same problem.

I got new tires and it was fixed. They let you reserve a loaner and then don't have it when you appear. Or, they tell you that you have to have the loaner back in 3 hrs? Alan Honig is the worst service rep.

I had him a few times. He argues with the customer when he is totally wrong. He even told me that the F Sport Rx 350 is a waste of money. He did not know I had the F Sport!!!

I complained to the Service manager Sal Cirillo, who smiled and did nothing.

They are not getting my busy and I'm not buying any cars there anymore. I and people in my family have purchased quite a few cars.

The AutoVin Inspection Report on my leased BMW said I owed $29.31 & BMW's Condition Report said I owed $1,429.31! Could not print the email of the AutoVin Report, which I thought was odd, so I photographed it on my iPhone & brought it to my BMW manager & he got $629.31 taken off the bill, but that still leaves me with $800 + tax to pay + the charge of $185 on Friday to pay even though the car dash is not signaling that it needs brake fluid & the car is being turned in on March 18!

The car, after 3 years, only has 6,964 miles on it! It has been garaged for 3 years & is like brand new, but BMW Financial has decided to screw me over & over ride the Inspector, who, obviously, in view of the mileage & condition, thought that should be considered normal wear & tear. Was treated much better by Ray Catena Lexus when I turned my 2015 RX in in October. That vehicle was also like brand new.

As much as I liked the BMW, considering this bad business decision on their part, I would never buy another. 0n the 2 tires they had the equivalent

of a slight, what I call a skintag on each, not affecting the integrity of either tire.

Acct/Reference No. 400234****

VERY DISAPPOINTED

This is the first time I have ever felt compelled to write a comment about anything in a forum such as this. Early in my career on Wall Street someone told me " if someone walks into a restaurant to " give you their money " and have a bad experience chances are you won't see them again.

Ray Catena has built an empire and in many ways revolutionized the automobile buying and service industry. My father - former Commanding General at what used to be Fort Monmouth - walked into a Ray Catena Lexus dealership in Oakhurst and bought a 430 Sudan. For years he would heap praise on the level of service Ray Catena provided .Most notable - attention to detail. As an Army General he could identify and appreciate that statement I suppose on the level Ray Catena worked to achieve.

That was 1991. In 2010 I walked into Ray Catena Jaguar in of all places Oakhurst NJ. Having just attended the NY auto show the new XF model struck my interest.So much so that I saddled up the family and headed to our nearest Jaguar dealer. Although my intention was only to share the "optics " of the vehicle with my wife and son the result was that within a half hour I negotiated the trade-in of my pristine 2001 Volvo Cross Country and signed on the dotted line to purchase the new XF.

I could not have been more happy with that decision. Not only did I buy a beautiful auto but I had joined the standard bearer of service " Ray Catena". While the service unit was located in Oakhurst I was experiencing what I believe Ray hoped all of his customers experienced - a heightened level of satisfaction. Goodbye Oakhurst - Hello Edison.

This is now 2017 By this time all warranties have expired. Why pay a premium for service when there are so many alternatives for quality service at a fraction of the cost. Why - because I drank the Kool aid- I have always been of the mind that you get what you pay for. The reality check As far as that goes Ray Catena has lost it.

The standard bearer has become the " just another" fill in the blanks. What started out as a routine service of a car that was operating normal -has morphed into a muy expensive, three loaner car later unresolved nightmare.

This is a work in progress. I apologize for the length of the post - in the same breath I'll say it was therapeutic for me.

Why is it that sales reps or staff @ the Ray Catina Lexus doesn't approach potential customers upon entering the dealership? I'm a 30 yr resident of the area, and stop by your Lexus dealership (Oakhurst NJ location) occasionally to review Lexus offerings.

Over the years I have yet to have a sales rep or staff bother to ask if he/she could assist. Why? For sure I certainly can afford the best Lexus model. Yet no one has ever bothered to approach me.

It happened again today. This time I was with a friend....he just said let's get out of here after about 5 minutes BEING COMPLETELY IGNORED. Here's the deal, we're both in our sixty's (and some would refer to us as successful) between the two of us we could have written a check to pay cash for all the cars on your showroom floor, plus outdoor featured auto's combined....bottom line we made our money thru hard work and hustle.... Why on earth would we spend a penny with a company that does not train it's staff to greet prospective customers?

Clearly Ray Catina Inc is extremely successful, and apparently doesn't need to expand its customer base with a simple greeting or acknowledgement. All the best, Regards, Bruce Lucas

I was told there is a fee for $150.00 for diagnostic. but it will be deducted if they are given the job.

I agreed but after the diagnostic they refuse to do they job. They say that it is too complicated . They have to take the engine apart to do it. Therefore I have to go to another shop to get the job done.

And I still have to pay for the fee. They turned the job down and not me . Why do they have to take money from me. As a matter of fact, I went to two different mechanics .

They turned the job down .

They did not charge for diagnostics and suggested me yo go to the dealer. (908)265-****